All orders are automatically processed through our online system. A confirmation email will be sent to customer upon order completion. Please check both your email inbox (or junk mail folder due to recipient mailbox security) for this confirmation. If you do not receive an email, please contact our Customer Service Team for assistance.
NO Same Day Delivery order through website orders. For URGENT requests or custom orders, kindly contact our Customer Service Team via WHATSAPP.
DELIVERY POLICY
Delivery Handling Deliveries are managed by third-party e-hailing delivery such as Lalamove or GrabCar. Delivery time between 9am-9pm daily.
Delivery Delays We are not liable for delays caused by unforeseen circumstances, such as heavy traffic, severe weather conditions, or other events beyond our control.
Delivery Charges Deliverycharges will be calculated based on destination & delivery zone.
Delivery Locations We do not deliver to specific unit locations within buildings (e.g., apartments, condos, malls, hotels, hospitals, offices). Please ensure that the recipient is available to collect the delivery from the driver at the building lobby.
Incorrect Delivery Details We cannot be held responsible for failed deliveries resulting from incorrect delivery information given (e.g., wrong address or contact details). Please ensure that all delivery details are accurately keyed in at the time of order.
ORDER CANCELLATION & REFUND POLICY
Refunds, Returns, and Cancellations Once order are placed & confirmed, we do not accept refunds, returns, or cancellations. Kindly ensure that all details are correct before finalizing your orders online.
Changes to Delivery Date If you need to change the delivery date, please contact our Customer Service Team via WhatsApp at least 2 days in advance. We will do our best to accommodate your request based on availability. Additional charges may be incurred.
Condition of Delivered ItemsRecipients or senders must inform us immediately if an item is received in poor condition, within 2-3 hours of receipt. Unfortunately, we cannot address complaints received the following day or after.
PRODUCT AVAILABILITY & SUBSTITUTION POLICY
Product and Flower Availability All products and flowers are subject to season & supply availability. In the event that a specific flower is unavailable, we will provide a suitable substitute of equal or greater value and quality, ensuring the replacement is in line with the style of the original order.
Substitution Details Substitutions may include changes to fillers, flowers, leaves, wrapping materials, ribbon colors, and other components of the floral arrangement.
Variation in Appearance Each floral arrangement is crafted individually, please be aware that the size of the bouquet, as well as the shades, colours, and stages of bloom, may have slight variation from the sample images displayed.
Handmade Product Quality Fresh cut flowers are perishable and each handmade arrangement is unique, they may not be flawless. We appreciate your understanding regarding any minor imperfections.
Flower Perishability Fresh cut flowers are prone to wilting and discoloration over time due to their perishable nature. Scarring on petals is common, and while fresh flowers differ from artificial ones, minor blemishes can occur. Customers may gently remove any affected petals if needed.
